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Anyone order from Bully Mart?

Discussion in 'General Dog Discussions' started by MMSmith, Dec 28, 2013.

  1. MMSmith

    MMSmith Good Dog

    I'm getting a little frustrated about an order I placed with Bully Mart back on Dec. 2nd. I bought a collar off of one of the auctions and I am STILL waiting on it. I understand when you buy something custom from someone that it may take several weeks to fabricate it. But typically the premise of an auction is that you have some of these items ON HAND and ready to ship. I bought a generic size (not a custom fit) and while I did request his name be stamped on it, how long does that freaking take?

    I get it. Small businesses get busy around the holidays. But I ordered this at the beginning of the month. I didn't care about it being ready for Christmas, but I didn't expect it to take damn near a month with no update. How about this? If you get busy around the holidays and can't fill orders, stop running auctions! Every time I check the website, it just says my order is 'awaiting fulfillment'.

    Honestly it's put a bad taste in my mouth, and I was curious if others have experienced the same problem.
     
  2. pit-foster

    pit-foster Puppy

    i am a self confessed bully mart addict and have friends who are too lol -

    i just rec'd my bully mart package from an october auction today. it was definitely worth the wait even tho i was getting a bit anxious to receive mine since i had a christmas collar in it - but rec'd it 3 days too late.

    anyway, this might be the 4th time ive ordered from bully mart via auction and i have to say that my packages always came within 2 weeks. i think this time xavi the craftswoman, had some unexpected issues come up like flooding and such where there was even a driving ban - i think it was all too much for her so i would cut her some slack on this one - she tries hard to keep all posted and does her best to give great service - hope this helps
     
  3. Celestial88

    Celestial88 Good Dog

    May be the time of the year? Some people (myself included) aren't big fans of shipping close to Christmas time due to the higher number of lost/damaged packages. *shrug* I've had zero experience with them though.
     
  4. lp187

    lp187 Little Dog

    You just received something from an October auction?!? Unless they mentioned to me it was going to be 2+ months for delivery, I would be livid. That's not cool!
     
  5. MMSmith

    MMSmith Good Dog

    I appreciate everybody's feedback. Like I said, I ain't happy.

    It would be different if I had gotten updates or an apology about delays. It's not difficult to send a mass email to your customer base about holdups. Never received such a thing.

    Plus, like I said, the whole auction premise implies you have limited items on hand ready to go. Hence the pricing and deadlines. Whatever. Maybe I'll get the collar someday.
     
  6. AmberH

    AmberH Good Dog Premium Member

    Sounds like this is going on with a lot of people. In the Collar Holics group on FB there's a big rant about the turnaround time. Then she posted on FB that she's completely caught up and all these people do not have their order. Something is wrong with that picture. I'm just glad I never bought anything.
     
  7. lp187

    lp187 Little Dog

    Is this the same place? Bully Molosser Mart? This is what it says on Etsy:

    The owner of BullyMolosserMart is on vacation.


    We are currently closed to new orders at this time for personal reasons. We thank you for your understanding and patience during this time. To understand a bit better you can see what we have been going through this last year since the birth of our youngest son Izaac: Bully Mart Is Threatened By Babys Medical Bills | Indiegogo All orders that have come in up to this point have been processed and shipped.
     

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