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Airline tries to treat dead dog as lost luggage

Discussion in 'Other Dogs in the News' started by Michele, Jun 18, 2017.

  1. Michele

    Michele Chi Super Dog Staff Member Super Moderator

    A Chinese airline has been accused of treating the devastating death of a pet on a flight as lost luggage.

    China Eastern Airlines was transporting a 3-year-old golden retriever named Doudou from Shenzhen to Wuhan, where the owner’s parents live, when the pet died on board, China’s Xinhua News Agency reported.

    But the distressing situation become even worse when Doudou’s owner, a woman whose last name is Zuo, claimed the airline reportedly offered her compensation based on the pet’s weight — adopting the policy it uses for damaged or lost luggage.

    According to The Cover, the airline said it would compensate her according to the standard for regular cargo, at an amount of $7.50 per pound.

    Doudou weighed 77 pounds, which meant Zuo would receive $513. She refused.

    “Firstly, they admitted fault, but they did not issue an official apology. China Eastern treated Doudou like a regular piece of luggage — these kinds of compensation standards are unacceptable, from an emotional point of view,” Zuo told The Cover.

    Zuo then took to Weibo, the Chinese version of Twitter, to share her story, where it has attracted the attention of pet lovers.

    “I never wanted any kind of huge compensation, I just want airlines to pay attention, and not let it happen multiple times, and push responsibility onto others,” she said on Weibo, according to the Hong Kong Free Press (HKFP).

    Zuo also refused compensation from the company she arranged Doudou’s transport through, Dogeer, which chose China Eastern Airlines as the carrier.

    According to HKFP, Dogeer is a Shenzhen company established in 2007 specializing in pet transport. The company offered Zuo $733 in compensation.

    It is unclear exactly how Doudou died, but photos Zou’s father took photos at Wuhan Airport showed that some of the metal wires on the cage transporting the animal were bent and broken.

    “My father sent me photos. The bars of the cage were bent and covered with bite marks. It must have been in pain,” Zuo told Xinhua.

    A spokesman for China Eastern Airlines then told Xinhua that Doudou and another dog were transported together in the flight’s pressurized cargo space. When the plane arrived in Wuhan, Doudou appeared lifeless but the other dog was in good condition.

    The spokesman added that the airline will work with the pet transportation agency to determine the cause of Doudou’s death, but that it refused to take responsibility as the agent had signed a form releasing the airline from liability.

    Xinhua said Zuo has been advised to take the dispute to court.
  2. Derek1

    Derek1 Big Dog

    That sucks.
    Capt. Roxy likes this.

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